Many Agencies suffer from the same problems: Too much to do, looming deadlines, dependencies on a few specialists, and insufficient predictability. On top of that, there are customers that want to know a fixed price and yet want to modify their decisions all the time. Is there a cure? Yes, Kanban!
Kanban provides 6 practices which generate urgency for change. Agencies can become more predictable, control chaos and reduce risk. This talk shows the different aspects of Kanban that can help agencies on their way. Amongst others, these are: Service Level Agreements (SLAs), the Control Chart, a systemic analysis of variability and the length of queues.